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Service-Cloud-Consultant Exam Dumps

Service-Cloud-Consultant Exam Dumps

Salesforce Certified Service Cloud Consultant

Vendor: Salesforce

Exam Name: Salesforce Certified Service Cloud Consultant

Questions with Answers: 359

Last Updated: 16-May-2024

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Salesforce Service-Cloud-Consultant Exam Questions

Salesforce Certified Service Cloud Consultant exams.

Question
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the Consultant recommend to gather information on Knowledge article usefulness?
Choose the Choices:


Question
The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same - day customer assistance. What should a consultant recommend to address this problem?
Choose the Choices:


Question
A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics are useful for identifying knowledge article effectiveness? Choose 2 answers
Choose the Choices:


Question
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?
Choose the Choices:


Question
Which three are characteristics of Visual Workflow? Choose 3 answers
Choose the Choices:


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