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SD0-101 Exam Dumps

SD0-101 Exam Dumps

Service Desk Analyst Qualification

Vendor: SDI

Exam Name: Service Desk Analyst Qualification

Questions with Answers: 165

Last Updated: 05-Jul-2024

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SDI SD0-101 Exam Questions

Service Desk Analyst Qualification exams.

Some things can get in the way of good communication which of these options has the biggest impact on a Service Desk?
Choose the Choices:

Which option is the best example of a closed question?
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What is the best type of questioning to use to disengage a caller whilst ensuring a professional approach to call management?
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Which of these options is NOT part of the correct procedure for putting a user on hold?
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Your organisation has recently implemented SLAs and OLAs. A new starter on your team has confided in you that they dont really understand what an OLA is; how would you explain it to him/her?
Choose the Choices:

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