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CRT-261 Exam Dumps

CRT-261 Exam Dumps

Certification Preparation for Service Cloud Consultant

Vendor: Salesforce

Exam Name: Certification Preparation for Service Cloud Consultant

Questions with Answers: 150

Last Updated: 24-Nov-2023

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CRT-261 Exam Questions

Certification Preparation for Service Cloud Consultant exams.

Question
Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embed customer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers
Choose the Choices:


Question
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar month. Which reporting solution should the Consultant recommend?
Choose the Choices:


Question
Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received. How would a Consultant address this requirement?
Choose the Choices:


Question
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud. Which two solutions should a Consultant recommend? Choose 2 answers
Choose the Choices:


Question
Support agents need to verify that customers are eligible to receive customer support before they can update the Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers
Choose the Choices:


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