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ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps

ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps

ITIL 4 Specialist: Create, Deliver and Support

Vendor: PeopleCert

Exam Name: ITIL 4 Specialist: Create, Deliver and Support

Questions with Answers: 40

Last Updated: 21-May-2025

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PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Questions

ITIL 4 Specialist: Create, Deliver and Support exams.

Question
An organization uses value streams to help them deliver consistent services, and they use ‘service integration and management’ to manage many different suppliers. How does ‘service integration and management’ work with the organization’s value streams?
Choose the Choices:


Question
A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities. What is the minimum number of different value streams that they need, in order to manage this work?
Choose the Choices:


Question
A service desk team acts as a single point of contact for its users Service desk team members are the first - line support however if they are unable to resolve the incidents, they are escalated to second - line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?
Choose the Choices:


Question
What approach can ensure testing happens earlier in the development lifecycle?
Choose the Choices:


Question
Which statement about ‘service integration as a service’ is CORRECT?
Choose the Choices:


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