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CIS-CSM Exam Dumps

CIS-CSM Exam Dumps

Certified Implementation Specialist - Customer Service Management

Vendor: ServiceNow

Exam Name: Certified Implementation Specialist - Customer Service Management

Questions with Answers: 239

Last Updated: 20-May-2025

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ServiceNow CIS-CSM Exam Questions

Certified Implementation Specialist - Customer Service Management exams.

Question
Agents and managers cannot create knowledge articles from Community questions.
Choose the Choices:


Question
Information about a customer’s service contract is found in Knowledge.
Choose the Choices:


Question
From what places in SN can an agent create a case? (Choose three.)
Choose the Choices:


Question
What are the conditions that matching rules are based on? (Choose two.)
Choose the Choices:


Question
Matching rules enhance assignment capability by ____________________.
Choose the Choices:


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