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ADX261 Exam Dumps

ADX261 Exam Dumps

Administer and Maintain Service Cloud

Vendor: Salesforce

Exam Name: Administer and Maintain Service Cloud

Questions with Answers: 177

Last Updated: 05-May-2025

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Salesforce ADX261 Exam Questions

Administer and Maintain Service Cloud exams.

Question
To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page. How should a consultant configure this requirement?
Choose the Choices:


Question
Universal Containers wants to unify channels and manage agent workload with Omni - Channel routing. What required step Should a consultant address before configuring Omni Channel?
Choose the Choices:


Question
Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend? Choose 2 answers
Choose the Choices:


Question
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online. How should the consultant implement these requirements?
Choose the Choices:


Question
Universal Containers (UC) receives partner data in Excel format. The Excel data is all text, but needs to be imported into existing Salesforce Date, Number, and Text fields. Which three best practices should a consultant recommend? Choose 3 answers
Choose the Choices:


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KA

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WI

William Watson

I passed my Salesforce ADX261 exam and got certified. I just got 93% and I can’t believe it. The experts at CertsAway have been doing a great job.

ST

Steven

I just love Certsaway exam Study Guide for ADX261 certification exam. It is simple, trouble-free and comprehensible without any help. During your exam preparation, you’ll feel as the material has been written especially for you. I qualified ADX261 exam with dazzling scores. I recommend it to you with full confidence!

JO

Jo Cherry

That was my final attempt for Administer and Maintain Service Cloud exam because I have been attempting for ADX261 certification exam. Thanks to guys behind CertAway. I stumbled upon their ADX261 practice material this time and I have finally passed my exam.

ST

Stefani Keller

I have finally passed ADX261 certification exam and the big thanks to the people behind CertsAway. They have helped me with ADX261 mock test which is excellent and high-quality preparation material. Great Job.

KA

Karen C. Mejia

You have been doing an excellent job. I just used your ADX261 exam dumps and passed my examination without any trouble. Thank you for your wonderful services.


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