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58 Exam Dumps

58 Exam Dumps

ITIL 2011 Foundation

Vendor: PeopleCert

Exam Name: ITIL 2011 Foundation

Questions with Answers: 324

Last Updated: 11-Jul-2024

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PeopleCert 58 Exam Questions

ITIL 2011 Foundation exams.

Question
Which of the following are sources of best practice? 1. Academic research 2. Internal experience 3. Industry practices
Choose the Choices:


Question
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
Choose the Choices:


Question
Which of the following are classed as stakeholders in service management? 1. Customers 2. Users 3. Suppliers
Choose the Choices:


Question
Which of the following is the best definition of service management?
Choose the Choices:


Question
Which of the following is the best definition of IT service management?
Choose the Choices:


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