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ITSM20FB Exam Dumps

ITSM20FB Exam Dumps

IT Service Management Foundation Bridge

Vendor: Exin

Exam Name: IT Service Management Foundation Bridge

Questions with Answers: 78

Last Updated: 17-Jul-2024

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Exin ITSM20FB Exam Questions

IT Service Management Foundation Bridge exams.

Question
A company decides to apply the principle of continual improvement. Which action would result from this decision?
Choose the Choices:


Question
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
Choose the Choices:


Question
What defines Service Quality?
Choose the Choices:


Question
What data is recorded when an incident is reported to the Service Desk?
Choose the Choices:


Question
What is the difference between a process owner and a process manager?
Choose the Choices:


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